Anyone with a computer and internet connection.

Our greetings use Windows Media Player - most people already have this as it is included with Windows packages and there is a version available free of charge for Macs.

The player can be downloaded or updated easily and quickly from www.microsoft.com/windowsmedia

Some of our greetings also use the Flash Player. Again, most people already have this, but it can be downloaded easily, quickly and free of charge from http://www.adobe.com/products/flashplayer/

Our greetings use Windows Media Player - most people already have this as it is included with Windows packages and there is a version available free of charge for Macs.

The player can be downloaded or updated easily and quickly from www.microsoft.com/windowsmedia

Some of our greetings also use the Flash Player. Again, most people already have this, but it can be downloaded easily, quickly and free of charge from http://www.adobe.com/products/flashplayer/

Our greetings are valid for a minimum of 6 weeks from the date of delivery and we are happy to send you the audiofile to keep forever - if you'd like it, just email us at service@happybirthdaytoyou.com with the address of the greeting.

Our customer service is very important to us - we believe in offering technology with a personal, human touch and in supporting our customers and answering any questions they may have promptly and clearly.
Both customers and recipients are provided with our customer service email address - service@happybirthdaytoyou.com
We are confident enough in both our product and our service to offer a 100% money back guarantee with no conditions.

You can pay online by credit or debit card. When you use your card on our site, your payment is carried out via a secure server and using a payment service provider. This means that no one but you and your card's issuing bank have access to your details at any point.

In addition to this, we store IP addresses of every user, so if card details stolen from other sources are used on our site, we can inform both the victim's bank and the police of it immediately so that they can track down the fraudulent user.

Experts agree that it is statistically far safer to use your credit card online via secure server such as ours than it is to use it over the phone or to hand your card to a waiter. Think, when you next pay for a restaurant bill using your card, how easy would it be for the waiter to make a copy of your name, number and expiry date and then use it at a later date.

If, however, you would prefer to make your payment by phone, please call us on our US toll-free number 1-866-579-SONG, UK freephone number 0800-043-1039 or on 0044-1446-713881 from anywhere else in the world and we'll be happy to help you.

You need to make sure that you have given both your email address and the recipient's email addresss exactly as they should be. Please check that you have not used commas instead of dots and have used the @ symbol and a valid ending such as .com. If you have any further trouble, please call us on our US toll-free number 1-866-579-SONG, UK freephone number 0800-043-1039 or on 0044-1446-713881 from anywhere else in the world and we'll be happy to help you.

Once you have chosen the animation and style of music for your greeting, click on continue and you will be brought to a page which shows you the selection that you have made.
Underneath this (number 2) you are required to fill in your delivery details.
If the greeting is to be delivered today, check the YES box. If you wish to pre-book a delivery date, click on the little green calendar icon underneath, and you will be able to enter the date on which you would like your greeting to be delivered.

If you are sure that you gave your details correctly (including your 3-digit security code), you'll need to contact your card's issuing bank to ask why they've declined the transaction.

If you'd like us to try taking your payment by phone instead, please call us on our US toll-free number 1-866-579-SONG, UK freephone number 0800-043-1039 or on 0044-1446-713881 from anywhere else in the world and we'll be happy to help you.

It sounds as though you are experiencing "buffering". Buffering is a common internet facility - all streaming media is buffered if the recipient's internet connection is not as fast as the media that they are accessing. It is indeed the function of streaming media and is used mainly for the benefit of those on slower connections as it allows them to access media without having to spent several minutes downloading the entire file before listening to/viewing it.
If you are experiencing a slower connection, you may wish to discuss this with your ISP.
Please email us at service@happybirthdaytoyou.com and we'll be happy to send you the audiofile of your song so that you can hear it direct from your own harddrive.

Our greetings use Windows Media Player - most people already have this as it is included with Windows packages and there is a version available free of charge for Macs.
The player can be downloaded or updated easily and quickly from www.microsoft.com/windowsmedia

Some of our greetings use the Flash Player. Most people already have this, but it can be downloaded easily, quickly and free of charge from http://www.adobe.com/products/flashplayer/

You need to fill out the online order form as usual and then, when you reach the payment page, click on the link "Passholders click here".
You will then need to enter the username and password that we sent you.

Please email us on service@happybirthdaytoyou.com

Please remember that both username and password are case-sensitive and check that you are not leaving a space at either end of either. if you still have problems, please email us on service@happybirthdaytoyou.com

We are a reputable family-owned and run company and have been in business online for over 9 years,during which time we have been recommended as a top site by Microsoft, AOL, Google, hundreds of independent sites and reviews, magazines, and national television and radio shows in many countries. We receive spontaneous and genuine testimonials from our customers on a daily basis. We are confident enough in both our product and our service to offer a 100% money back guarantee with no conditions.