Yes, we aim to record and deliver within 4 hours unless you have been notified that the recording schedule is full.
If the recording schedule is full, we shall advise you on the 'E-Card Details Confirmation' page, prior to you paying for your greeting.

Yes! Please use your own email address for both sender's and recipient's and then post the link that we send you straight on to your friend's timeline!

US
Our greetings cost $9.95 each if purchased singly.

Or for $19.90, you can purchase a pass that gives you 5 FREE greetings - 7 greetings in total, including the one that you're sending now!

UK
Our greetings cost £6.95 each if purchased singly.

Or for £13.90, you can purchase a pass that gives you 5 FREE greetings - 7 greetings in total, including the one that you're sending now!

CAN
Our greetings cost $9.95 each if purchased singly.

Or for $19.90, you can purchase a pass that gives you 5 FREE greetings - 7 greetings in total, including the one that you're sending now!

AUS
Our greetings cost $9.95 each if purchased singly.

Or for $19.90, you can purchase a pass that gives you 5 FREE greetings - 7 greetings in total, including the one that you're sending now!

EURO
Our greetings cost €9.95 each if purchased singly.

Or for €19.90, you can purchase a pass that gives you 5 FREE greetings - 7 greetings in total, including the one that you're sending now!

There's NO expiration date - take as long as you like to use your credits.

Cheaper than flowers or chocolates, unique, more personal and longer-lasting too!

Your song needs to be recorded to contain the recipient's name. Please listen to the examples to hear what your song will be like.

The greeting will be delivered to you when it is recorded and delivered to the recipient.

Our greetings use HTML5 so are available to view on PCs and mobile devices.

You will need an internet connection to be able to view our greetings.

Our greetings are valid for a minimum of 6 weeks from the date of delivery and we are happy to send you the audiofile to keep forever - if you'd like it, just email us at service@happybirthdaytoyou.com with the address of the greeting.

Our customer service is particularly important to us - we believe in offering technology with a personal, human touch and in supporting our customers and answering any questions they may have promptly and clearly.
Both customers and recipients are provided with our customer service email address - service@happybirthdaytoyou.com
We are confident enough in both our product and our service to offer a 100% money back guarantee with no conditions.

You can pay online by credit or debit card. When you use your card on our site, your payment is carried out via a secure server and using a payment service provider. This means that no one but you and your card's issuing bank have access to your details at any point.

In addition to this, we store IP addresses of every user, so if card details stolen from other sources are used on our site, we can inform both the victim's bank and the police of it immediately so that they can track down the fraudulent user.

Experts agree that it is statistically far safer to use your credit card online via secure server such as ours than it is to use it over the phone or to hand your card to a waiter. Think, when you next pay for a restaurant bill using your card, how easy would it be for the waiter to make a copy of your name, number and expiry date and then use it at a later date.

We also accept PayPal for payment of the greetings.

Sometimes your ISP will filter mail from us into your junkmail/spam/bulk folder. Please check these folders carefully if you don’t receive an instant order confirmation, and mark mail from us as “Not Spam” for your convenience, so that your ISP will know that you wish to receive it in your inbox.

When ordering a greeting, please ensure that we have your recipient's correct email address. If their address is correct and they don't receive the greeting directly into their inbox, they may be using a mail filter, which automatically re-directed mail from unknown addresses into a junkmail. Spam or bulk folder. Should this happen please ask them to check any such folder before contacting customer services.

If you have any further problems, please contact us directly at our customer service email address of service@happybirthdaytoyou.com

You need to make sure that you have given both your email address and the recipient's email addresss exactly as they should be. Please check that you have not used commas instead of dots and have used the @ symbol and a valid ending such as .com.
If you have any further trouble, please email our customer service email address service@happybirthdaytoyou.com where we will be happy to help further.

Once you have chosen the animation and style of music for your greeting, click on continue and you will be brought to a page which shows you the selection that you have made.
Underneath this (number 2) you are required to fill in your delivery details.
If the greeting is to be delivered today, check the YES box. If you wish to pre-book a delivery date, click on the little green calendar icon underneath, and you will be able to enter the date on which you would like your greeting to be delivered.

If you are sure that you gave your details correctly (including your 3-digit security code), you'll need to contact your card's issuing bank to ask why they've declined the transaction.

It sounds as though you are experiencing "buffering". Buffering is a common internet facility - all streaming media is buffered if the recipient's internet connection is not as fast as the media that they are accessing. It is indeed the function of streaming media and is used mainly for the benefit of those on slower connections as it allows them to access media without having to spent several minutes downloading the entire file before listening to/viewing it.

If you are experiencing a slower connection, you may wish to discuss this with your ISP.
Please email us at service@happybirthdaytoyou.com and we'll be happy to send you the audiofile of your song so that you can hear it direct from your own harddrive.

Were you and are you still able to hear the examples on our main website happybirthdaytoyou.com?

Below the greeting and your message is a 'play' icon - please click on this, if your greeting does not automatically play.

Were you and are you still able to hear the examples on our main website happybirthdaytoyou.com?

Below the greeting and your message is a 'play' icon - please click on this, if your greeting does not automatically play.

You need to fill out the online order form as usual and then, when you reach the payment page, click on the link "Passholders click here".
You will then need to enter the username and password that we sent you.

Please email us on service@happybirthdaytoyou.com

Please remember that both username and password are case-sensitive and check that you are not leaving a space at either end of either. if you still have problems, please email us on service@happybirthdaytoyou.com

We are a reputable family-owned and run company and have been in business online for over 22 years,during which time we have been recommended as a top site by Microsoft, AOL, Google, hundreds of independent sites and reviews, magazines, and national television and radio shows in many countries. We receive spontaneous and genuine testimonials from our customers on a daily basis. We are confident enough in both our product and our service to offer a 100% money back guarantee with no conditions.